Inbound Call - Delivers Exceptional Customer Service 24/7
No more waiting! Our AI agent swiftly handles customer calls 24/7, ensuring your customers always hang up with a smile.
Streamline Queue
ACE Agents can take in all your inbound calls, from customer support to sales inquiry calls. We'll help your organization manage long waiting times, boosting customer satisfaction.
Smart Routing
Our virtual agent can greet the customer, find out what is needed, and route to the correct destination - a human agent, a text message with helpful information, or other actions you can envision.
Inbound process
Receive customers' calls by our AI agent. Appropriately address customers' questions.
1
CALL
Prospect calls and ACE Agent (AA) answers call.
2
FiILTER
AA fields all FAQ, or qualifies prospect. 
AA routes prospect to correct department 
if call needs to be escalated.
3
TRANSFER
AA transfers prospects with their lead information and information collected on call to licensed agents.
4
SCHEDULE CALL BACK
If no agent is available, can dial backstop or schedule a time for the client to call back the consumer.